Off-Site Managed Backups

It’s vital to your business to have a process in place to preserve your data, maintain its integrity and keep your business operating in the aftermath of any disaster, whether man-made or natural. Our off-site managed backup service delivers peace of mind by reducing your risk and restoring your data as quickly and completely as possible. We manage the entire backup solution for you—the initial setup, configuration and monitoring. When you require a restoration service, we start restoring the data right away.

Inventory, customer and history data conversion

RB Retail and Service Solutions includes an Inventory Adjustment module that makes it easy to import inventory lists from a pre-existing software system or from your local distribution companies Excel spreadsheet. RB also has an easy to use customer import function if you have customers from an existing POS system or water analysis database.

If you prefer, you can purchase the data transfer service and an RB technician can cleanse and format your inventory and customer lists and import them for you.

Installation

To ensure your installation is easy and timely, an RB installation expert will perform a hardware systems analysis remotely. We walk you through any updates that you may need in preparation of your installation. Then, your RB expert will perform your software installation for you over the internet rather having you do it yourself. Afterwards, we guide you and your staff through custom setup, implementation, and how to use your new software.

RB Retail and Service Solutions also offers on-site installation including IT services if you prefer on-site hands on help.

Training

RB Retail and Service Solutions offers complete onsite and online training to optimize the value of your new software. Our trainers are not only RB experts, but are also experienced industry veterans.

Continual training, a practice program with your familiar live data, and online video tutorials are always available to help train new employees and refresh existing employees.

Support

We work hard to provide our customers with comprehensive support that goes above and beyond. Our friendly support technicians are always ready to help you with questions and user scenarios that will enhance the use of your software. We pride ourselves on answering the calls as they come in and taking care of you right away. We recognize that you are operating a busy service business. Our goal is to help you operate a more efficient and profitable business. Because RB is committed to the industries we serve and is always listening to the needs of our dealers and enhancing the program, your support subscription entitles you to all new updates on the products you purchased at no additional charge.

RB Retail and Service Solutions support includes:

  • Telephone support with secure remote access to walk you through the support
  • Email support
  • Online video tutorials
  • Newsletters
  • Operations manual
  • After hours emergency help
  • Updates